ALL OUR PRODUCTS HAVE A ONE-YEAR MANUFACTURER'S WARRANTY.
WE ALSO OFFER AN EXTENDED FIVE-YEAR WARRANTY FROM GUARDSMAN FOR $199
Examples of What is Usually Covered by Manufacturer’s Warranty
Most manufacturers warrant their product to the original retail purchaser as follows:
The furniture is free from defects in workmanship, materials and construction for one year from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion.
Note:Most upholstery manufacturers warranty their fabrics for a maximum of one year.
Examples of What is Not Usually Covered by Manufacturer’s Warranty
Some performance aspects are simply out of any manufacturer’s control. So while a warranty for upholstered furnishings will cover problems under “normal household use” it also may include specific limitations. Certain warranties may not apply to:
• Defects that result from negligence, misuse, or accidents.
• Any condition resulting from incorrect or inadequate maintenance, cleaning or care, or
• Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
• The matching of color, grain, or texture of wood, leather, or fabrics.
• The colorfastness, dye lot variations, wrinkling, or wear of fabrics or leather.
• The softening of filling materials under normal use.
In some cases, applying a fabric protectant to your upholstered furniture could void your manufacturers warranty. Ask before you have a stain guard applied.
FOR WORRY FREE EXPERIENCE WE RECOMMEND GUARDSMEN GOLD PROTECTION WARRANTY PLAN FOR $199
WHAT IS COVERED
Gold Complete Plus with Pet Coverage
30 DAYS TO FILE A CLAIM & REPLACEMENT OF MATCHING PIECES
This Plan provides coverage for the following accidental stains or damage that arise from a specific occurrence, except for what is listed in the “What is Not Covered” section.
6.1. Fabric, Leather, Nubuck, and Vinyl Upholstered Furniture:
6.1.1. Household stains, such as those caused by food and beverages, nail polish and nail polish remover, human and pet bodily fluids (not including perspiration, hair oils, or body oils). 6.1.2. Punctures, cuts, tears, or rips. 6.1.3. Burns that are not caused by a fire.
6.1.4. Seam separation.
6.1.5. Zipper and button breakage.
6.1.6. A single incident of damage caused by a household pet. See section 9.2 for limitations
6.1.7 Operational or structural failure of frames, springs, mechanisms, motors, levers or hand wands, or power or remote cords used for sleeper, reclining, and inclining applications. However, these items are covered only if they were previously covered by an original manufacturer’s warranty that has expired.
Note: Items in 6.1.4., 6.1.5 and 6.1.7. are covered whether the damage arises from a specific occurrence or from normal use.
6.2. Wood and Other Hard Surface Furniture:
6.2.1. Household stains, such as those caused by food and beverages, nail polish and nail polish remover, human and pet bodily fluids (not including perspiration, hair oils, or body oils).
6.2.2. Liquid marks and rings.
6.2.4. Scratches, gouges, or chips.
6.2.5. Burns or heat marks that are not caused by a fire.
6.2.6. Checking, cracking, bubbling, or peeling of the finish.
6.2.7. Chips, scratches, and breakage of glass or mirrors.
6.2.8. Loss of silvering on mirrors.
6.2.9. A single incident of damage caused by a household pet. See section 9.2 for limitations
6.2.9. Operational or structural failure of frames, springs, mechanisms, motors, levers or hand wands, or power or remote cords used for sleeper, reclining, and inclining applications. However, these items are covered only if they were previously covered by an original manufacturer’s warranty that has expired. These items are covered whether the damage arises from a specific occurrence or from normal use.
What is Not Covered
Some causes and some types of stain or damage are not eligible and are therefore excluded from coverage under This Plan. This Plan provides no coverage or service for any of the following:
7.1. Failure to Perform Your Responsibilities. Any stain or damage, if You have not fulfilled Your responsibilities as described in this Plan.
7.2. When the actions listed in the “How to File A Claim” have not been followed.
7.3. Any stain or damage that is not specifically listed under Section 6, “What is Covered.”
7.4. Wear-and-tear. This Plan does not cover cleaning, maintenance, or stains and damage caused by normal or ordinary wear-and-tear, including but not limited to:
7.4.1. Scuffing, scrapes, or other surface abrasions, including pilling or fraying of fabric, and surface scratches on leather.
7.4.2. Loose joints.
7.4.3. The buildup of stains, soil, or damage that accumulates gradually over time from repeated use rather than from a specific occurrence. This includes, but is not limited to, stains from perspiration, hair oil, or body oil.
7.6. Manufacturer Quality Issues. This Plan does not cover manufacturer’s product quality issues, including but not limited to the following:
7.6.1. Stress tears (tearing or ripping of upholstery within one-half inch of and parallel to the seam line) or fabric flaws.
7.6.2. Fading, color loss, or color change.
7.6.3. Loss of foam and/or inner spring resiliency (including body impressions).
7.6.4. Cracking and peeling of leather or vinyl.
7.6.5. Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles.
7.6.6. Damage resulting from defects in design, materials or workmanship, except for damage specifically listed in the “What is Covered” section.
7.7. Ineligible Furniture and Components. This Plan does not cover the following items:
7.7.2. Suede, embossed, stamped, or exotic leathers.
7.7.3. Split-grain leather hides used in seat cushions, back cushions, or arm areas.
7.7.4. “X” cleaning code and non-colorfast fabric (fabric that loses color even when cleaned according to the manufacturer’s cleaning instructions).
7.7.5. Stains or damage to furniture that occur prior to delivery, including pre-existing stains or damage to floor samples or other furniture sold “as-is.”
7.7.6. Furniture areas made or upholstered with the Customer’s Own Material (COM). However, non-COM areas or components may be eligible for service.
7.7.7. Components and mechanisms integrated into furniture, including but not limited to adjustable bed frames, sinks, plumbing, robotics, TV lifts, electronics, USB ports, electrical outlets, electrical appliances, fireplaces, clocks, or others that are not included in Section 6, “What is Covered.”
7.8. Other Items Not Covered:
7.8.1. Odors, including odors that remain after a visible stain is cleaned.
7.8.2. Stains or damage covered under any maintenance plan, manufacturer’s warranty, extended warranty, homeowner’s or renter’s or other insurance policy, credit card protection program, LTO, or other protection plan.
7.8.3. Stains or damage caused during furniture delivery, assembly, installation, or transportation.
7.8.4. Stains or damage caused by:
22.214.171.124. Structural problems, including but not limited to skylights, roofs, or water pipes.
126.96.36.199. Appliance malfunctions, including but not limited to air conditioners and water heaters.
188.8.131.52. Fire, smoke, flood, other natural disaster, or act of God.
184.108.40.206. Theft, vandalism, or as a result of any other illegal activity.
220.127.116.11. Independent contractors not retained by Guardsman to repair Your furniture, such as but not limited to cleaning or maintenance personnel, painters, or other repair or contractor services.
This Plan covers Your indoor furniture while You are using it in Your residence. This Plan does not cover stains or damage that occur in non-household environments, including but not limited to:
8.1. Before the furniture is delivered to Your residence; while the furniture is located somewhere other than within Your residence, including but not limited to, when in storage, being moved to or from storage, or between residences.
8.2. Furniture that is or has been used for business, commercial, institutional, or rental purposes other than LTO, including but not limited to, furniture used for a daycare center or furniture used in premises rented to others, regardless of the length of the rental period.
It is Your responsibility to take proper care of the furniture and to clean it by methods recommended by the manufacturer of the covered furniture. This Plan does not cover:
9. Improper Maintenance, Care, or Misuse.
9.1. Stains or damage caused by:
9.1.1. Failure to care for and maintain the furniture according to the manufacturer’s warranty.
9.1.2. Use of furniture for a purpose other than that for which it was designed.
9.1.3. Cleaning methods other than those recommended by the furniture manufacturer. This includes color loss or color change.
18.104.22.168. For a list of codes and their meanings, visit guardsman.com/cleaning codes. Fabric cleaning codes on upholstered furniture can also be found on the manufacturer’s ID tag.
22.214.171.124. For a list of leather types and definitions covered by this Plan, visit guardsman.com/leather types.
9.2. This Plan provides coverage for one incident of household pet animal damage (beaks, teeth, and claws) per furniture piece. Repeated incidents of (pet) animal damage or (pet) animal bodily fluid stains are considered non-accidental occurrences and are not covered under this Plan.
9.3. Furniture that shows signs of infestation by insects, bed bugs, termites, cockroaches, rodents, or other vermin.
9.4. Stains or damage caused by, or resulting in, mold or mildew.
9.5. Stains or damage caused by (a) intentional acts or (b) non-accidental acts or omissions which, in our sole discretion, are determined to have been reasonably preventable and are severe, excessive, extreme, or repetitious in nature, such as, but not limited to, cuts, rips, teething marks, tears, ink, paint, crayon, marker, or pencil damage.